Ombudsmen are resident advocates who ensure resident’s rights are respected and wishes are met. Ombudsmen provide information to individuals and families regarding facilities, quality care, and are trained in problem resolution.

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The NECALG Area Agency on Aging Ombudsman Program is here to assist.  All matters are confidential, unless permission is granted to share your concerns.

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Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.